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Instead, click the red 'x' in the corner of the window or press Alt + F4 on your keyboard to close a window.īe wary of popular 'free' music and movie file-sharing programs, and make sure that you understand all the software packaged with those programs. Never click 'Agree' or 'OK' to close a window that you suspect might be spyware. Read all security warnings, license agreements, and privacy statements that are associated with any software that you download. If you're not sure whether to trust a program that you want to download, enter the name of the program into your favorite search engine to see whether anyone else has reported that it contains spyware. Only download programs from sites that you trust. Here are some tips that can help protect you from downloading software that you don't want:

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Under each network location, click Turn on Windows Firewall, and then click OK.įor more information about how to set Automatic Updates in Windows, see Windows Update: FAQ Don’t be tricked into downloading malware In the left pane, click Turn Windows Firewall on or off (you may be prompted to enter your administrator password). In the Search box, type firewall, and then click Windows Firewall.

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To use it follow the steps in this article: Help protect my PC with Microsoft Defender Offline.Ĭlick the Start button, and then click Control Panel. Starting with Windows 10, Microsoft Defender Offline is built in. Microsoft Defender Offline is an anti-malware tool that helps remove difficult to eliminate viruses that start before Windows starts. If you suspect that your computer is infected with rogue security software that was not detected by using Microsoft security solutions, you can submit samples by using the Microsoft Malware Protection Center submission form. Go to the Microsoft Safety Scanner website.Ĭlick the Download Now button, and then click Run.įollow the instructions to scan your computer and help remove the rogue security software.

Right-click the folder, and then click Delete. Scroll until you find the rogue security software program folder. In the Program Files window, click Program Files in the address bar. Note: The folder name is frequently a random number or string of characters. When you are prompted, use the arrow keys to highlight Safe Mode with Networking, and then press Enter. When you see the computer's manufacturer's logo, repeatedly press the F8 key. For this example, we'll call it XP Security Agent 2020. Note the name of the rogue security software. If the rogue security software can’t be detected or removed by using Microsoft Safety Scanner or the Windows Malicious Software Removal Tool, try the following steps: Manually remove the rogue security software Use the Windows Malicious Software Removal Toolįor more information about the Microsoft Malicious Software Removal Tool, see the following article in the Microsoft Knowledge Base:Ĩ90830 - Remove specific prevalent malware with Windows Malicious Software Removal Tool 4. To perform the scan, go to the Microsoft Safety Scanner website. Microsoft offers a free online tool that scans and helps remove potential threats from your computer.

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In the results area, click Windows Update.įollow the instructions to download and install the latest Windows Updates.

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We recommend that you set the Automatic Updates service to run automatically so that a computer is not missing any important updates.įor more information, see Windows Update: FAQĬlick Start, and then type Windows Update in the search box. Note A computer virus may prevent you from accessing the Microsoft Update website to install the latest updates. Install the latest updates from Microsoft Update Fortunately, by updating the computer and by using malicious software removal tools, you can help permanently remove unwanted software.įor more information about how to remove a computer virus and spyware, see the following article in the Microsoft Knowledge Base: 2671662 - Microsoft resources and guidance for removal of malware and viruses 1. Some computer viruses and other unwanted software reinstall themselves after the viruses and spyware are detected and removed. Removing a computer virus or spyware can be difficult without the help of malicious software removal tools.

How to remove malware such as a virus, spyware, or rogue security software If you see this kind of message, then don't download or buy the software.įor more information see Protect yourself from tech support scams. Press OK to Continue or Cancel to stay on the current page. Return to System Security and download it to secure your PC. Your computer is infected! They can cause data lost and file corruption and need to be treated as soon as possible. Are you sure you want to navigate from this page?